CSR, Business Support

Das ist der Job

Location: SaskPower Regina Ops & Mtce Bldg - Bldg D Type: Temporary – Full Time.

Darum lohnt es sich

Knowledge / Skills / Abilities • Bachelor’s Degree, Diploma, Certificate or Program in Business Administration, or equivalent and/or. • Two (2) years of administrative and/or customer service experience utilizing standard corporate software applications (Microsoft Office Suite), or equivalent. • Ability to cooperate and deal tactfully with other staff and the public. • Aptitude for accuracy and detail. • Ability to implement and make sound decisions. • Ability to use standard corporate software applications (Microsoft, SAP, etc.). • Ability to provide extraordinary customer service for all internal and external customers. • Ability to work independently or as part of a team.

Closed: 01/20/2027 Application Deadline: 07/30/2026 Job Summary The employee in this classification is responsible to act as the primary contact for internal and external customers and for the maintenance, coordination and communication in response to customer account and billing inquiries, concerns, complaints, outage notifications, and requests for new services.

This position may be required to rotate through various functions as required by department and/or corporation.

Key Accountabilities • Provide front line service and information to customers and the public concerning corporate services, rates, regulations and policies for both telephone and in-person inquiries. • Receive, investigate and respond to customer inquiries, complaints and outage notifications and direct to the appropriate resource when necessary. • Receive payments, issue refunds, prepare invoices and initiate contact for the production and collection of payments. • Provide excellent customer services to internal and external customers, while following corporate quality guidelines. • Determine customer needs by utilizing precise questioning techniques. • Maintain a working knowledge of departmental systems, processes, policies and procedures and identify and recommend areas of improvement. • Receive, distribute and prepare incoming and outgoing communications both internal and external to the corporation. • Maintain files and records associated with the department. • Assist with the development of training for the department. • Perform general accounting and financial functions as required. • Participate in continuous educational and professional development as required. • Other related and assigned duties.

This position falls within the scope of the Unifor Local 649. Candidates under consideration may be required to participate in an assessment process consisting of any/all of the following: interview, abilities test, case study and/or presentation.

At SaskPower, we believe in the importance of fostering and maintaining a workforce that’s representative of the communities we serve. We acknowledge and recognize equity groups designated by the Canadian Employment Equity Act. We base our selection process on merit and encourage all diverse groups to participate fully.

Learn more at Commitment to a Representative Workforce.